With the growing importance of RPA, businesses in the UAE are now beginning to ask which processes they can automate. Unfortunately, business owners still think that RPA is only for IT-dependent organisations. A quick Google search for RPA solutions in UAE will reveal that it is not the case. RPA is useful in automating all processes that are repetitive, meaning it can be implemented in almost every business function. We will list the top areas where you can implement an RPA bot.
The list is not intended to be exhaustive. Instead, our purpose is to inform you about the wide-ranging applications of RPA.
Areas You Can Automate Using RPA
RPA can be helpful in automating almost every key area of finance and insurance such as accounts payable, accounts receivable, salary disbursements, and more. RPA bots can automate manual data entry tasks, freeing up employees to work on tasks which create value for the organisation. You can deploy an RPA bot in invoice processing. The bot can extract information from work orders and match them with the invoice. All this is digitalized, resulting in enhanced efficiency and zero errors.
2. Marketing & Sales
A key part of marketing and sales is determining the right price. An over or under-priced product/service will result in less than forecast sales. How to select the best price? It involves multiple steps, and one of them is analyzing the competitors. Previously, marketing and sales professionals had to browse competitor websites or physical stores for pricing manually.
Today, RPA has digitized the process. RPA bots can scrape competitor websites for their prices and scan official business channels such as social media channels for customer sentiments. The bots can then develop a comprehensive report to help the business determine the best price. RPA bots help set up dynamic pricing without human intervention. For instance, the bots are programmable to adjust prices during special occasions and events. You can find several RPA solutions in Dubai, UAE for marketing and sales that can be personalized to your unique requirements.
3. Human Resource Management
At the end of each month, HR professionals must cross-check employee data to determine the amount payable. Regardless of the organizational size, these tasks are time-consuming and can result in low employee engagement. Why? Undoubtedly, this work is not rewarding and can compel employees to seek new opportunities.
As labour shortage is a challenge for all industries, businesses must ensure that top-performing employees don’t leave. RPA bots can be programmed to automate payroll processing completely. The bots can obtain data from multiple systems and then determine the final amount. RPA bots can be helpful in CV shortlisting, employee onboarding, and more.
Procurement is another key function in any organization. Most procurement processes are still manual. Employees create work orders, share them with vendors, receive proposals, and then proceed with procurement. Undoubtedly, it is a highly time-consuming and repetitive process, especially when some materials are needed to be procured. RPA can automate the entire process. The bots can reconcile purchase orders with receipts and invoices. It results in speedy payments to vendors, which improves the organization’s relationship with its vendors.
If shipments are delayed, it can result in considerable problems for a business. For example, customers might be waiting for their orders, and delays can lead to reduced customer satisfaction. RPA bots can help in accurate shipment tracking, providing businesses with a precise picture of when to expect shipments. They can use the information to make better decisions for themselves and their customers. When combined with the Internet of Things (IoT) devices, RPA can ensure greater visibility. Businesses can identify inventory theft and loss.
Another business area where RPA can be helpful for businesses is IT. Let’s take the IT service desk as an example. In large organizations, the help desk needs to be present 24/7. Why? Employees may work in different time zones, forcing the service desk to be present around the clock. Undoubtedly, it adds to organizational expenses. RPA can automate several functions of the IT help desk, including password reset, removing the need to have a 24/7 presence. Secondly, instead of working to resolve common IT problems, the help desk can focus more on value-addition tasks.
While cybersecurity is a part of IT, it deserves a separate mention due to its importance. RPA bots can improve threat management. Once a threat is identified, the corresponding response can be launched. All this is done automatically with no human intervention. Previously, employees needed to monitor the network 24/7 and manually track responses. RPA is applicable in several other areas of cybersecurity, including device management.
It concludes our article on which business functions organizations can automate using RPA. The best thing about RPA is that it is easily integrable with your organization’s existing technologies.
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