The main reason why few organizations lag in growth might be the lack of the right software.
Business success owes a lot to modern software – and this is undeniable in today’s digital era.
Why Modern Business Software?
Modern enterprise software offers advanced capabilities – artificial intelligence, automation, analytics, and reporting. It leads your business towards a transformational path and helps you win over your competitors.
You might need enterprise CRM software to successfully coordinate your sales, marketing, and customer service processes. Then this article is for you.
The customer Relationship Management (CRM) system efficiently combines customer-related data and makes it available to sales, marketing, and customer service departments to boost relationships and optimize operations across these departments.
How can a CRM system benefit you?
A modern and advanced CRM system strengthens your relationship with customers, provides a detailed analysis of the market and boosts business growth. The capabilities can turn your business fortune.
Here is how.
Monitor each opportunity: An advanced CRM never misses any sales opportunity. It closely watches each sales lead and identifies if the lead is likely to become sales. Marketing and sales teams can use the information about the lead for better targeting.
Sales monitoring: CRM actively monitors sales and provides a real-time view of sales processes. This helps you identify any underlying issues in your sales and make informed decisions to overcome them.
Artificial Intelligence: CRM’s intelligence prioritizes top activities, allowing teams to focus on other important tasks and significantly reducing their efforts and time. For example, the sales team can engage in follow-up activities during their free time.
Automation: CRM optimizes business processes through automation. Generate sales quotes, send follow-up emails, and collect customer feedback, all these can be automated. Automation saves the team’s time and effort.
Monitor customer interactions: CRM offers features to track customer interactions and understand their behavior. Moreover, with insights about customers, your teams can deliver personalized experiences to customers across all customer touch points and channels.
Use multiple engagement platforms: Your teams can connect with their customers via email, live chat, phone calls, social media platforms, Facebook, or WhatsApp, regardless of where they are. This raises customer satisfaction levels and helps to earn their trust.
Scalability: Modern CRM systems are scalable, meaning they can meet your growing business needs, market, and customer demands. Based on the changing demands, you can plan new marketing strategies and launch to attract sales.
Why Does Your Business Need a CRM Solution?
Today’s customers expect quality services. To thrive, a solution that meets the customer’s expectations is needed. This makes modern CRM software a necessity for your business – it connects your sales, marketing, and customer service departments efficiently.
Identify right customers: Analytics capabilities in CRM help you identify right leads based on behavior, trends, and interests, making it simple to turn those leads into customers.
Enhance customer engagement: CRM brings all information about customers together. Sales teams can know the customer’s purchase history, transactions, and the brand they are interested in. Service teams can select relevant information to deliver quality experiences to customers. Therefore, they can use the information to provide the best possible engagement.
To know where your customer stands: With a CRM you can identify where your customer is in the sales process. Depending on where they are in their purchasing journey, your teams can create appropriate marketing campaigns with relevant content to target them precisely.
Enhanced productivity: Modern CRM offers tools that empower employees to enhance their work efficiency. Advanced knowledge base, intelligent chatbots, communication and collaboration features, as well as access to subject experts increases job efficiency and helps save on operational costs.
What Processes can be Enhanced with a Modern CRM?
Modern CRMs are designed to efficiently manage relationships while improving marketing, sales, field service, projects, and service processes. CRM brings customer data together to empower departments in delivering exceptional service and attracting customers to your business.
Marketing Department: Based on your customer’s purchasing journey, marketing teams can deliver relevant marketing materials to turn them into customers. With access to real-time tools, they can execute marketing strategies that align with customer needs, demands, interests and behavior.
Sales Department: Salespeople can effectively interact with customers by knowing their needs. Identify the right leads, engage with them using relevant information, create effective sales strategies, and convert prospective leads into customers.
Customer Service department: Modern CRMs are a boon for customer service people. It enables teams to deliver personalized interactions through various channels and maximize sales opportunities.
Other departments that can benefit from CRM are the field service team and project management team. It offers tools to coordinate field service and project operations and enhance engagement with customers.
CRMs are customizable to meet the distinct needs of the organizations, in that case, be in touch with your reseller or CRM provider. They can provide necessary customization and integration.
Which Would Be the Best CRM Software You Can Choose for Your Enterprise?
Difficult question, isn’t it?
Many CRM software are available in the market. Salesforce, SAP, HubSpot, Microsoft Dynamics 365, Zoho, NetSuite, and the list goes on. All provide the best solutions tailored to industry needs. Choosing the right one is daunting.
Before buying the CRM software, you need to identify why your business needs it now. This requires expert consultation with internal departments and CRM solution providers.
We recommend Microsoft Dynamics 365 CRM because it is designed for enterprises of all sizes and types. As a cloud-based CRM, it leverages Microsoft cloud intelligence and connects core business modules, ensuring proactive management of sales, marketing, and service operations.
Moreover, it adapts to almost all business environments without the need for customization. And whenever needed, Microsoft Dynamics 365 CRM partners can help you customize to your specific needs.
Want to Know More About Microsoft Dynamics CRM solution?
Connect with leading Microsoft partners who can help you with guidance, the right licensing plan, planning, implementation, support, and training.