Everything you need to know about DEWA and its Bill

If you are a new resident coming to Dubai and setting up your new house or just changing residences in the emirate, the power and water connection is typically one of the most crucial items to take care of first. DEWA, the Dubai Electricity and Water Authority, facilitate such connections in Dubai.

What is DEWA?

DEWA is an acronym for “Department of Energy and Water Administration.” The Dubai Electrical and Water Authority was established on January 1, 1992, by late Sheikh Maktoum Bin Rashid Al Maktoum to merge Dubai’s electricity and water departments, which had previously operated separately.

The Dubai government has been extremely supportive of the Power and Water Department in providing a dependable supply of both electricity and water to the people and ranking as one of the world’s top utilities.

Facts About DEWA

The Dubai Electricity & Water Authority (DEWA) employs 12,000 employees in seven business lines that serve B2B and B2C clients (in the commercial, residential, and industrial markets). They’re the role model in the Gulf Region, with yearly revenues of around US$6 billion and profitability of US$1.8 billion.

It has serviced over 880,000 clients with a 95% customer satisfaction rating since about 2018. According to the World Bank’s 2018 Doing Business Report, the United Arab Emirates, represented by DEWA, rated No. 1 in the world for ease of obtaining energy. DEWA has a capacity of 11,400MW of power and 470 million imperial gallons of desalinated water per day in 2019.

After relying on traditional gas-fired power plants for most of its existence, DEWA is currently constructing the 5GW Mohammed bin Rashid Al Maktoum Solar Park, which is recognized for breaking numerous cost records for solar energy, including photovoltaics and concentrated solar power.

Following the installation of a 13 MW (DC) solar plant as the first phase in 2013, developer ACWA Power was contracted to build a 200 MW (AC) second phase in January 2015. The third phase is an 800 MW photovoltaic power plant that began construction in the fall of 2015 and is expected to be finished by 2020.

Also, DEWA intends to build a 250 MW pumped-storage hydroelectric power plant in Hatta, which will use 880 million gallons of water 300 meters above a lower dam.

Dewa’s Products and Services

DEWA provides services to both individual customers and businesses of all sizes. DEWA Dubai provides the following services to individual users:

  • Electricity/Water Activation (Move-In)
  • Electricity/Water Deactivation (Move Out)
  • Electricity/Water Transfer (Move To)
  • Payment of Bills and Inquiries
  • DEWA also provides services to encourage the use of renewable resources, such as solar energy.

Different Initiative of DEWA

  1. DUBAI SHAMS

DEWA has launched this project to encourage the usage of solar energy in Dubai and to spearhead the transition to clean, renewable energy sources. Shams Dubai, by Executive Council Registration 46 of 2014, aims to become the emirate one of the world’s smartest cities, in line with His Highness Sheikh Mohammed Al Maktoum’s vision, Vice President and Prime Minister of the United Arab Emirates, as well as Ruler of Dubai.

Property owners can link their photovoltaic (PV) systems to the DEWA grid through the initiative, which results in lower electricity bills, among other things. Furthermore, the excess power is returned to the grid. Take a look at our detailed guide on how to use solar panels in your Dubai home if you’re interested in learning more about this opportunity.

Solar energy installation is a lengthy procedure that may be summarized as follows:

Step 1: Obtaining a Certificate of No Objection (NOC)

Step 2: Obtaining Design Approval

Step 3: Inspection and connection

Step 4: Generation is the fourth stage.

Contractors will be hired who will apply for NOC directly on the power company’s website utilizing contractor login information. The trade license must be submitted by the builder or contractor, and there are no application fees. When you go solar with DEWA, you’ll have to pay a one-time connection charge of AED 1,500. There are additional fees and complexities to the procedure.

  • STATIONS FOR CHARGING ELECTRIC VEHICLES (EV GREEN CHARGER)

DEWA Dubai also provides electric car charging services as part of its green efforts. To encourage the use of eco-friendly, sustainable forms of transportation and minimize carbon emissions, it has erected 200 EV Green Charger stations around the emirate as of October 2018.

On the ‘EV Charger Card Services’ page of the website, you may get a replacement or cancel an EV Green Charger Card. Until January 31, 2021, non-commercial electric car owners can use any EV station for free charging. But you must first register your car to make use of the free service.

  • DEWA ACADEMY

The firm also has its own Vocational Academy where Emirati students can be trained. In all of its divisions, the school wants to nationalize DEWA entry-level positions. The school collaborates with the Business and Technology Education Council of the United Kingdom (BTEC).

Graduates will earn BTEC credentials after completing academic and on-the-job training in sectors like production, transmission, and energy distribution. You may apply for scholarships and register for them on DEWA’s website’s ‘Student’ area. You can also apply for a position at the firm as an intern.

  • DEWA FOR CONSTRUCTORS

The water and electricity authorities also assist builders by providing No Objection Certificates (NOCs). It is also in charge of supplying water and electricity for building sites.

On the ‘Getting Electricity Connections’ page in the ‘Builder’ part of the DEWA website, builders can apply for new connections using their DEWA login credentials. Similarly, NOCs may be obtained using an online method with no application fees.

  • CUSTOMER SERVICE DEWA 

DEWA’s “Customer Happiness Centers” are conveniently placed around the emirate and are staffed by highly qualified workers that assist customers with their problems and inquiries.

Difference Between Ejari and Premise Number

The premise number is generally located on the front gate of the property where you are applying for tenancy.

However, The Ejari number is not the same as the Premise number. After you’ve decided on an apartment or villa in Dubai, you’ll need to file your tenancy contract with the land department online. This is referred to as Ejari, and the registration process is straightforward. You only require information such as the rental agreement’s conditions and the rental company’s name.

Once you’ve entered these data, the Ejari online system will generate a unique barcode that will be valid for the duration of the contract.

How To Get A DEWA Connection?

It’s simple to set up a connection. All you have to do is fill out the application, attach the relevant papers, and pay the security deposit and DEWA connection costs.

Setting A DEWA Account For The First Time (Move-In Services)

To open a DEWA account, you must complete the following steps.

  1. Submit the needed papers.
  2. Fill out the application form with the necessary details.
  3. Pay the DEWA connection costs and the security deposit together.

Required Documents

For Move-In services, you’ll need the following documents.

  • A legitimate copy of the tenant’s passport
  • A copy of the landlord’s valid passport
  • Contract of tenancy
  • Deeds of title
  • If the applicant is out of the country, an authorization letter is required.

Filling the Form

The updated application form is available on the DEWA website. All you have to do now is

Step 1: Visit www.dewa.gov.ae/en for further information.

Step 2: Select “Consumer” from the drop-down menu.

Step 3: Go to “Supply Management” and choose “Electricity/Water Activation” (Move-in)

DEWA accounts can be activated or established in person or online at the DEWA office.

Online Procedure

The following papers are required to create a new DEWA account online.

  • A lease agreement
  • A business license

Offline Procedure

You may create a DEWA account without going online.

  • Collecting the DEWA application form that has to be filled out.
  • Filling out an application form that includes a necessary field, such as an Ejari number.
  • Paying the security deposit and receiving the payment receipt at the payment desk.

Setting A DEWA Account For Relocated Location (Move-To Services)

When relocating to a new premise or house, DEWA offers the option of transferring your DEWA account rather than canceling it. DEWA offers a service called “Move To Service,” which allows you to easily transfer your DEWA account to a new address.

  • Ejari number of your current location and location number
  • The contract account number of the present premises from which you will be transferring your DEWA account, as well as the date on which you will be moving out.
  • If any of your present premises have outstanding debts, you must settle them.

Online Procedure

You can do this by submitting an online form with the following steps.

  1. Visit the DEWA website for further information.
  2. Download the smart application from the website
  3. Fill out the Ejari contract and send it in.
  4. Following the submission of the paperwork, an order will be prepared to transfer the DEWA account.

Offline Procedure

You can also transfer your DEWA account by using the offline method with the following steps.

  1. Before filling out the application form, settle any outstanding debts.
  2. Filling out the application form with information such as the Ejari number of your new location and the location number AND your Move Outdate, as well as the contract account number of your current premises from which you are moving your DEWA account.
  3. When your application is filed, you will receive a reference number that you may use to monitor your application.
  4. The security deposit will be transferred along with the DEWA account.

DEWA Account Cancellation (Move-Out Services)

DEWA account cancellation may be done in person or online at one of the DEWA customer service locations.

Online Procedure

Using their official internet website. By following the procedures outlined below, you can terminate your DEWA account online.

  1. Visit the official website for more information.
  • Please enter your login information.
  • Select “Deactivation of Electricity and Water” from the “Quick services” menu.
  • Select your contract account and tick the box if a clearance certificate is required. (Clearance certificate fees are AED 50 + VAT).
  • If you choose that option, continue with the DEWA bill and the clearing certificate expenses.
  • Select the Move-Out date, phone number, and method to return your security deposit once you’ve completed the payment (by IBAN or check).
  • Submit the form.

You will receive an email or SMS with a Move-Out notice number after completing the aforementioned procedures. The final DEWA bill will be emailed to the email address you provided.

Offline procedure

You can deactivate the DEWA account offline to do so Inform the DEWA customer service offices that you will be leaving your present location by giving them information about your new location.

  • Account Number of the Customer
  • Disconnection Date
  • Phone number in the United Arab Emirates
  • Emirates Identification Card

Fees associated with opening a new DEWA account

  • Electricity and water are connected (small meters) 100 AED
  • Electricity and water are connected (large meters) 300 AED
  • The registration cost 10 AED.
  • Knowledge Fee 10 AED.
  • Innovation fee 10 AED.

A Refundable Security Deposit

To create a new DEWA account, you must additionally pay a security deposit, which will be returned to you when you vacate the villa or apartment. The deposit for a villa is AED 4000, whereas the deposit for an apartment is AED 2000.

The DEWA Bill

Water, electricity, sewerage, and housing fees are all included in your DEWA bill. The property owner is responsible for the housing charge, but renters are responsible for 5%.

The following are the standard per-unit rates charged by the company:

  • AED 23 fils for electricity
  • AED 3 fils for water
  • AED 0.5 fils for sewage

Electricity costs are based on monthly use of less than 2000KWh. Charges will be AED 38 fils per unit if you use more than 6000KWh. When you check your DEWA account in the summer, you’ll see that rates are higher due to the increased use of cooling appliances. Similarly, in homes with pools and gardens, water consumption would be higher.

How to Inquire your DEWA Bill?

Using your DEWA account number or property number, you may quickly get DEWA bill data. Your prior DEWA bills will have both the account number and the premise number.

  • View the DEWA bill inquiry page.
  • Please enter your account or premise number.
  • To learn more, go to Enquire.

You get a copy of your DEWA bill. You can check your information and make a payment.

DEWA Bills Payment

You may pay your bills online in a variety of ways provided by DEWA.

  1. With Smart App

DEWA provides a mobile application that helps you pay your bills, and you can obtain it on the DEWA website for both Apple and Android phones via Play Store and App Store.

  • With Easy Pay

Customers can use Easy Pay to pay their DEWA service bills.

  1. Go to the Dewa website.
  2. Go to the EasyPay website.
  3. Your EasyPay number can be found on your previous DEWA payment invoice. Fill in your EasyPay account number.
  4. Pay the invoice.
  • Through Official Website
  1. Simply go to https://www.dewa.gov.ae.
  2. Select Menu -> Billing -> Bill Payments from the drop-down menu.
  3. Use your UAE Pass or DEWA ID to log in.
  4. You may pay your bills with VISA, Mastercard, Diners Club, JCB, Union Pay, and AMEX credit cards.
  • Via SMS

You may pay your DEWA bills without using your phone’s data by sending an SMS.

To use this service, go to https://mpay.dubai.ae/ and register.

  • Customer Happiness Centers

“Customer Happiness” is a customer service center that can be found at several locations across Dubai, where you may get a variety of services as well as pay your DEWA bills.

  • Post Office in the United Arab Emirates

DEWA invoices may be paid at any Emirates Post Office in the UAE during regular business hours, Monday through Saturday.

  • Service at the Drive-Thru

DEWA bills may be paid from your automobile at the customer satisfaction centers in Al Wasl and Umm Ramool.

  • Public payment machines from Etisalat

If you are an Etisalat customer, you may pay your bills using public payment terminals located across the UAE.

  • Fuel Stations

DEWA bills may be paid at ENOC/EPPCO petrol stations in Dubai.

  1. Counters for Tellers

During business hours, tellers at DEWA partner banks accept payment of your DEWA invoices.

  1. Payment through Bank

In the United Arab Emirates, certain banks allow DEWA bill payments.

DEWA bill payments are typically accepted by banks in the following methods.

Banks that accept DEWA bill payments online are:

  • Abu Dhabi Commercial Bank
  • Ajman Bank
  • Commercial Bank of Dubai
  • Dubai Bank
  • Emirates Islamic Bank
  • First Gulf Bank
  • Mashreq Bank
  • Standard Chartered Bank
  • Sharjah Islamic Bank
  • Noor Bank
  • National Bank of Fujairah
  • RAK Bank
  • Union National Bank
  • Citi Bank
  • Dubai Islamic Bank
  • United Arab Bank
  • Abu Dhabi Islamic Bank
  • Barclays Bank
  • HSBC Bank – Middle East
  • Dubai First
  • Arab Bank
  • Habib Bank AG Zurich
  • National Bank of Abu Dhabi
  • Al Hilal Bank

Contact details of DEWA

DEWA may be reached via the following methods:

Website: dewa.gov.ae

Fax: +971-4-324-8111

Email: customercare@dewa.gov.ae

Emergency Call Centre in case of technical incidents: 991Customer Care Centre, Billing Enquiries: +971-4-601-9999

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