Everything you need to know about SEWA

Sharjah Electricity, Water and Gas Authority, or SEWA, is a government utility in the Emirate of Sharjah that distributes electricity, water, and natural gas to all inhabitants. It provides the service to over 300,000 people. Saeed Sultan Al Suwaidi, who became Chairman in 2020, is the new Head of SEWA.

On September 23, 2020, SEWA changed its name to Sharjah Electricity Water and Gas Authority (SEWGA). Sharjah Electricity and Water Authority were formerly known as Sharjah Electricity and Water Company. Even before Sharjah became a member of the UAE, it operated as a private entity. Following then, it was absorbed into the government as the Electricity and Water Department.

SEWA is now run as a separate body, following the directions of His Highness Sheikh Dr Sultan Bin Mohammed Al Qasimi, the Ruler of Sharjah and a member of the Supreme Council. His Excellency Dr Rashid Alleem, the current chairman of SEWA, has held the position since 2014.

Table of Contents

About

SEWA became a successful organization in 2015, generating income for the government. In 2014, it was also named the finest Arab power and water authority. Even before the United Arab Emirates was founded in 1971, the Sharjah Electricity and Water Authority was a private corporation. Sharjah Electricity & Water Resources Company was the company’s previous name.

The main objective of implementing the Authority as a public body with financial and administrative independence is to provide better advanced and efficient services of electricity, water, and natural gas to the residents of Sharjah Emirate, satisfying consumers’ demands and meeting the increasing demands of the ongoing social and economic developments

To meet the difficulties and requirements of today’s world, the Emirate of Sharjah is witnessing a huge economic, industrial, and civilizational development boom. SEWA has made significant progress in expanding the sectors of electricity, water, and natural gas in the Emirate of Sharjah, thanks to the visionary instructions of His Highness Sheikh Dr Sultan Bin Mohammed Al-Qassimi, Member of the Supreme Council and Ruler of Sharjah.

SEWA Sharjah operates power stations and water treatment plants at Wasit, Layyah, Hamriya, Kalba, and Khorfakkan. Furthermore, the firm holds ISO 500001 certifications.

They constructed a new SCADA centre in Nasseriya in 2015, which features one of the region’s largest monitoring control smart displays. Not to add, SEWA has begun installing smart metres throughout the region.

Services

SEWA is the emirate’s provider of power, water, and piped gas. Zulal, the company’s drinking water division, also operates a facility in Rahmania. These are convenience stores with cutting-edge technology to help SEWA consumers. Consumers may also use the SEWA e-portal and SEWA app to check their SEWA bills, pay their bills, change their profiles, and even cancel their accounts.

Application For A Connection

You can apply for a new SEWA connection in the following ways:

ELECTRICITY

To obtain a new (provisional) electrical connection in Sharjah, please send the following information to your local customer service center:

The connection application
Copy of SEWA certified electrical contractor’s trade license
The contractor’s professional license from the Economic Development Department
Tenancy agreement
Emirates Identification
Certificate of ownership
Affection strategy
Permission to construct a passport replica
Copy of the license (for companies)

If you require a long-term connection, you must additionally submit:

Application for an initial electrical inspection
SEWA certified designs for a thermal insulation inspection application.

Additional criteria apply if you need to alter the meter, increase the load, or install another meter:

NOC from the owner on a
Previous invoice
Permission to construct

WATER

The following are the prerequisites for obtaining a permanent water connection for your home:

Affection plan copy
a copy of the completion certificate issued by the municipality
Copy of the SEWA-approved construction contractor’s trade license
Emirates ID Ownership Certificate Tenancy Contract

You will need the following items to relocate or modify your meter:

Previous bill
Affection plan copy
a letter from the customer service center confirming your order

GAS

You must contact contractors licensed by the Directorate of Natural Gas to install a new SEWA gas connection (or convert an existing one). On the SEWA website, you may find a list of contractors. Go to the home page, then to ‘GAS,’ then to ‘SERVICE GUIDE.’ This page has a list of contractors that you may download.

After you’ve reached an agreement with an approved gas contractor, you can submit a connection application that includes the following:

Copy of the passport
Building permission
Affection plan
SEWA authorized drawings of gas pipe
Trade license copy of the contractor
The gas contractor’s letter
Payment of applicable fees if a building completion certificate is required

You may apply directly through the SEWA website if you wish to switch your stove to natural gas. You can also email a copy of your monthly bill to this WhatsApp number: +971-56-511-32362, along with your phone number. You should also phone the Natural Gas Department’s customer service center at +971-6-502-6660.

You can call the department at +971-6-502-6793 or +971-6-502-6749 to change the gas fittings or the placement of your kitchen appliance. You only need to submit your account ID, which can be found on your monthly statement.

Registration Of New Customers (Residential Move-In) Service Description

The service allows you to establish a new account to link your services to private people (residential)

Average Service Handle Time: 10 minutes

Service Requirements (Documents Required):

1. The Landlord and Tenant have both signed the original Tenancy Contract.

2. A copy of the new Tenant’s emirates identification card

3. The premise’s most recent clearance certificate. The metre reading should be obtained again if it has been more than 10 days since it was issued.)

4. Landlord number four (Ownership certificate)

Procedures/Necessities of Service Request Form:

Tenant Procedures:
- The Customer must apply to the relevant Customer Happiness department.
- A specific undertaking must be executed in the event of the National’s home (Local).
- The amount of the security deposit will be determined by the kind of leased unit.
- Security deposit payment and tenancy contract approval
- Service Agreement activation following the tenancy contract (applicable).
- The Customer must contact Sharjah Municipality to get the Tenancy contract attested.
- To activate the service, the Customer must go to the relevant Happiness Center.
The Landlord’s Procedures:
- The Customer must submit an application to the relevant Customer Happiness center.
- Service Agreement activation.
- Activation of the service

Service Charge: NIL

Service Interconnection with Other Services:

Sharjah Municipality attestation of the tenancy contract

Timeline for Service: Sunday to Thursday 8:00 a.m. to 8:00 p.m.

REGISTRATION OF NEW CUSTOMERS (Commercial & Industrial) SERVICE DESCRIPTION

The service provides the ability to create a new account to link the services to businesses, industrial, and commercial organizations.

Average Service Handle Time: 10 minutes

Service Requirements (Documents Required):

Copy of a business license or registration
Economic Department Inspection Report and Tenancy Contract Approval
Original Tenancy Contract signed by both the Landlord and the Tenant
Last Clearance Certificate of the premise. The meter reading should be taken again if it has been more than 10 days since it was issued.

Procedures/Necessities of Service Request Form:

The Customer must submit an application to the relevant service center.
Confirmation of the load that has been approved (Industrial Activity)
The amount of the security deposit will be determined by the kind of leased unit.
Security deposit payment and tenancy contract approval
Execution of the Service Agreement following the tenancy contract (applicable).
The Customer must contact Sharjah Municipality to get the Tenancy contract attested.
Following the attestation of the Tenancy Contract, the Customer must contact the relevant service center to activate the service.

Service Charge: NIL

Service Interconnection with Other Services:

The Economics Department’s Inspection Report has been signed and sealed, and the Tenancy Contract has been approved.
Tenancy Contract Attestation with Sharjah Municipality
Service interconnection

Timeline for Service: Sunday to Thursday 8:00 a.m. to 8:00 p.m.

Registration Of New Customer (Government)

The service allows you to create a new account and connect your services to its governmental bodies.

Average Service Handle Time: 10 minutes

Service Requirements (Documents Required):

To connect the services, a letter of authorization from the local/federal government agency is required.
Original Tenancy Agreement (for the leased unit)
Deed of Ownership

Procedures/Necessities of Service Request Form:

The application must be submitted by the government body to the appropriate service center.
The transaction will be referred to the Government Departments & Agencies by the service center.
Section on Ministries
Service agreement execution.
The account must be entered into the government entity’s accounting system.

Service Charge: NIL

Service Interconnection with Other Services:

Letter from the responsible government agency requesting the connection of services

Timeline for Service: Sunday to Thursday 8:00 a.m. to 8:00 p.m.

Service Connection (For Maintenance Purposes)

The service is offered to connect the service at the request of the owner for maintenance purposes.

Average Service Handle Time: 7 minutes

Service Requirements (Documents Required):

a photocopy of the owner’s Emirates ID
a copy of the deed of ownership
Deposit payment

Procedures/Necessities of Service Request Form:

The customer is responsible for submitting the request, as well as any needed documentation.
The amount of the deposit will be determined by the concerned employee.
Following payment of dues, agreements must be signed and service must be activated.

Service Charge: NIL

Service Interconnection with Other Services: NIL

Timeline for Service: Sunday to Thursday 8:00 a.m. to 8:00 p.m.

Renewal Of Tenancy Contract (Residential)

The service is offered to handle the Renewal of Tenancy Contract.

Average Service Handle Time: 7 minutes

Service Requirements (Documents Required):

Tenancy Contract signed by both the Tenant and the Landlord
Account ID of the Customer.

Procedures/Necessities of Service Request Form:

The Customer must submit the Request to the Service Center, accompanied by the necessary documentation.
The relevant Employee must ensure that the customer’s name in the Deposit is correct the same as the name specified in the Tenancy Contract
The employee in question must ensure that the deposit amount is appropriate to the consumption.
The Service Center must authorize the Tenancy contract.
The customer must go to Sharjah Municipality to get the contract attested.

Service Charge: NIL

Service Interconnection with Other Services:

Sharjah Municipality’s Attestation of the Tenancy Contract

Timeline for Service: Sunday to Thursday 8:00 a.m. to 8:00 p.m.

Renewal Of Tenancy Contract (Commercial & Industrial)

The service is offered to handle the Renewal of Tenancy Contract for Customers from the commercial and industrial sectors

Average Service Handle Time: 7 minutes

Service Requirements (Documents Required):

Tenancy Contract signed by both the Tenant and the Landlord
Account Number for the Customer.
A valid commercial or industrial license is required.

Procedures/Necessities of Service Request Form:

The Customer must submit the Request together with the relevant documentation.
The concerned Employee must ensure that the customer’s name in the Deposit matches the name in the Tenancy Contract.
The relevant employee must ensure that the deposit amount is acceptable for consumption.
The Service Center must authorize the Tenancy contract.
The customer must go to Sharjah Municipality to get the contract attested.

Service Charge: NIL

Service Interconnection with Other Services:

Sharjah Municipality’s Attestation of the Tenancy Contract

Timeline for Service: Sunday to Thursday 8:00 a.m. to 8:00 p.m.

Bills Payment

The service is offered to consumers for them to pay their bills (Electricity, water and gas)

Average Service Handle Time: 5 minutes

Service Requirements (Documents Required):

Customer Account ID.
Mobile No.
Copy of Emirates ID

Procedures/Necessities of Service Request Form:

The customer goes through the following authorized channels:

Channel Name Method of Payment

SEWA Website Card payment

The Customer Services Centers Cash, cheque or card payment

The approved banks with direct debit from the account Debit card & cash

The Approved Exchange Centers Cash

Etisalat ATM machines Cash

UAE Post Cash

The customer must choose the most convenient channel.

Payment Receipts must be collected.

Service Charge: According to the consumption value

Service Interconnection with Other Services:

New client registration
The service is connected for maintenance.
Account close-out
The meter is examined.
Reconnection

Timeline for Service:

Sunday – Thursday From 8:00 am to 8:00 pm –

Saturday From 8:00 am to 1:00 pm

SEWA website: www.sewa.gov.ae

Call Center: 991 800SEWA

SEWA bill check (online procedure)

You did not need to log in to pay your SEWA bill online. You can view all the information of your bill without logging in by simply entering your account ID.

Step 1: To examine and verify the progress of your bill, go to the official website.

Step 2: If you wish to check the status of your bills, enter your Account ID and click on the check as shown.

Step 3: Your account ID, current month paid amount, last receipt date, current balance, and information are all displayed here.

Step 4: Finally, if you click on the “View” button, your detailed bill will be displayed on another page. You may quickly copy and save the bill by clicking the download button, or you can save it in pdf format by selecting the print button. Save it as a pdf file to your computer or other devices.

How can I apply for SEWA bill check registration?

If you wish to apply for SEWA registration, you have two options.

Online Portal
Through smart services

And if you wish to register, you must update your information in one of the four ways listed below.

via email
By upgrading your profile
Visits to customer service branches
SEWA call centers

SEWA bill check By Email: You may submit your information to regsupport@sewa.gov.ae using this email address. You’ll need the following papers to complete this process:

Account Number
Phone number
Contact information through email
Emirates ID photocopy (both sides)
Your business license

SEWA Bill Payments

As previously stated, you may conveniently pay your SEWA bill online or using the app. As part of its conservation efforts, the government utility now publishes a ‘Green Bill.’ Only credit cards (VISA and Master) can be used to make online payments, which are subject to 1.75 % bank service costs.

In Sharjah, there are presently 22 banks that accept SEWA bill payments, including: