Everything You Need to Know About ICA Smart Services

An ICA report is a record of an ex-arrival pat and leaves from the UAE. It is sometimes referred to as the entry and exit certificate / Movement report.


A report acquired from the Federal Authority of Identity and Citizenship (ICA) that shows a resident’s travel history/movement record is known as an entry/exit travel history (inside or outside the UAE), giving all relevant information, such as the date of entry/exit, the destination, the airport/seaport, and so on.

Entry/Exit Travel Reports are divided into two categories:

1. Single Entry/Exit Travel Report: represents the applicant’s most recent status (inside or outside the UAE).

2. Detailed Entry/Exit Passenger Report: represents the applicant’s whole history of entry/exit status (inside or outside the UAE)

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What is the ICA report’s content?

The following fields are included in the ICA report:

  1. Destinations of arrival and departure
  2. The number on a passport
  3. Type of transaction (entry or exit)
  4. Date of transaction (date of travel)
  5. Name of the port (Airport/Seaport)
  6. The type of port (Air or Sea PORT)

What good is an ICA report if you don’t need it?

Most ex-pats who have lived in the UAE, are living in the UAE, or have touched down in the UAE at any time will need an ICA report.

For example, if you’re seeking an equivalency certificate in the United Arab Emirates, the ICA report is a required document to post on the Ministry of Education’s website.

It may also be necessary for someone seeking to immigrate to Canada, Australia, or the United Kingdom.

If an ex-home pat’s country is a taxable nation and he or she is residing or has resided in the UAE, they must provide a tax residence certificate or tax domicile certificate in their home country. To obtain this tax residence certificate, you must first obtain an ICA report. This is part of the paperwork that must be submitted to the UAE Ministry of Finance.

The Federal Authority for Identity and Citizenship (ICA) has launched its Smart Services program to make returning to the UAE easier for citizens and residents. Read on to learn more about the Smart Services program’s services, such as visa validity checks and entrance approvals.

ICA Smart Service

The ICA Smart Services provide UAE and international nationals with a single point of access to a variety of services such as visa and permission queries, fee and fine payment, and personal information updates.

Individuals can choose from a variety of services provided by the system, which are divided into four categories:

  1. Citizens: Individual residents can apply for citizen services (passport services, family book services, Emirates ID services) as well as sponsored services.
  2. UAE Residents: Individual residents and their sponsors can apply for visas, residence, and Emirates ID through the Federal Authority for Identity and Citizenship.
  3. GCC Citizens In addition to the Emirates ID, GCC citizens can apply for services connected to their sponsors.
  4. GCC Residents: Residents of the Gulf Cooperation Council (GCC) can apply for services connected to entry visas to the country in this category, as well as administer the visa when it is issued.
  5. Visitors: Visitors can apply for services relating to entry visas to the country based on their category and manage their visas once they have been issued.

Visitors can apply for entry visas to the country based on their category and manage their visas once they have been given.

How to get ICA approval to enter the UAE?

Entry approval

Expatriate residents returning to the UAE’s other six emirates no longer require ICA authorization to do so.

Although the Federal Authority for Identity and Citizenship (ICA) no longer requires authorization to enter the UAE, you should still visit uaeentry.ica.gov.ae and input your passport number, Emirates ID number, nationality, and passport type to receive fast verification of your entry status.

ICA Role During Covid-19

Foreign nationals with valid residence visas can return to the UAE, according to the Ministry of Foreign Affairs and International Cooperation (MoFAIC) and the Federal Authority for Identity and Citizenship (ICA).

The decision stems from the UAE’s desire to allow those with valid residence visas to reunite with their families after being impacted by the precautionary measures taken under the current exceptional circumstances to contain the spread of the COVID-19 pandemic, according to a joint statement released today by MoFAIC and ICA.

“The measure is intended to expedite their safe return to the UAE,” the statement continued. Meanwhile, ICA is urging anyone with valid resident visas who want to return to the UAE to register for the “Residents’ Entry Permit” service on its website, smartservices.ica.gov.ae

How to get ICA approval from UAE?

ICA approval not required for UAE residents

  • Residents of the UAE do not need ICA authorization to return to Abu Dhabi.
  • In UAE entry.ica.gov.ae, they must provide their passport number and Emirates ID number.
  • You will receive confirmation of your UAE entrance status once you have submitted your application.
  • If you are permitted to enter the UAE, you will be given a green light.
  • If your process is not approved, you will receive a red signal. You’ll have to reapply. Visit https://www.etihad.com/en/travel-updates/all-destinations-travel-guides for additional information.

Getting ICA approval for a trip to the UAE

  • To enter the UAE, you must have a valid UAE national identity card (Emirates ID) and ICA authorization from MOFA UAE.
  • You must get ICA authorization to enter Abu Dhabi, UAE.
  • You must have either ICA or GDRFA authorization to enter Dubai, Sharjah, Ajman, Ras al Kaimah, Fujairah, or Umm al Quwain.
  • Register in Resident service to get ICA approval

*You must submit your ID number, name, passport information, contact information, and arrival information, such as the nation from which you are travelling and the date of your arrival. *

COVID19 Travel procedures

Procedures for entering the United Arab Emirates at COVID 19, you can visit the UAE.

  • If you’re flying to Abu Dhabi, you’ll need ICA clearance; if you’re flying to Dubai or Sharjah, you’ll need either ICA or GDRFA approval. Fill out and submit the Health Declaration and Quarantine Undertaking forms when you arrive at the airport.
  • COVID – 19 PCR test results from a government-approved lab are negative. Passengers flying to the UAE from India or Pakistan must have an Etihad approval report.
  • The test must be completed at least 96 hours before departure.
  • Print your COVID PCR test results and bring them with you when you check in.
  • Passengers arriving in Abu Dhabi can also use the Al Hosn app to submit their test results.
  • If you’re flying to Abu Dhabi or Sharjah, download ALHOSN Mobile Smart App, and if you’re flying to Dubai, download COVID-19 – DXB Smart App.

Visa validity check

Even if you’re simply passing through Abu Dhabi, you’ll need to apply for a visa if you want to visit the UAE. Through Abu Dhabi’s airports, only UAE nationals, residents with a valid residence visa, and those qualifying for a visa on arrival can enter the UAE. All other sorts of visas are still on hold.

Check your visa validity on the ICA smart services website if you already hold an entry permit/residence visa for Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

The application number and reference number are required to track your visa application. When you submit your visa application to any visa service provider, request the application number and reference number so that you may track your visa through this website.

Alternatively, contact ICA at the toll-free number 600522222 or through the ICA feedback site with any questions about visa issuance, kinds, or validity

Returnees’ step-by-step guide

In a nutshell, to return to the UAE, follow this step-by-step guide.

Step 1: Double-check that your documents are legitimate. You can do so by going to the ICA Smart Services website and registering.

Step 2: Become familiar with your airline’s and airport’s laws and regulations. Please also check for any pre-travel clearances imposed by your country of destination.

Step 3: Have an RT-PCR test done at one of the certified laboratories. Make sure you bring your test certificate.

Step 4: Purchase your plane ticket.

Step 5: Make sure the Al Hosn app is installed. Residents of Dubai must also download the DXB Smart App.

Step 6: Make sure you get to the airport early on your travel date and have your PPE ready.

How to check if your visa is valid for travel to the UAE without need ICA permission

There is an easy-to-use website that allows visitors to check whether they meet the conditions to return to the country.

Residents with a valid UAE residency visa can return without seeking prior clearance from the Federal Authority for Identity and Citizenship (ICA). Many people are relieved by the news, but others, particularly those who have been stuck overseas for more than six months owing to Covid-19-related travel restrictions, are wondering if they are allowed to return.

There is an easy-to-use website that allows travellers to rapidly check if they meet the conditions to return to the nation based on the validity of their UAE resident visa.

To get fast verification, simply input your passport number, Emirates ID number, nationality, and passport type on the website https://uaeentry.ica.gov.ae.

After inputting his information, a resident with valid visa documents received the following message: “You have met all of the conditions for entry into the nation and can now proceed with the rest of your travel arrangements. I wish you ongoing good health and happiness.”

If you get a notice like this, you can go ahead and book your flight. Residents should utilize the portal to check the legitimacy of their travel credentials before purchasing a ticket, according to the ICA.

Before travelling, all passengers must have a negative PCR Covid-19 test result, except for children under the age of 12 and those with mild to severe disabilities. Within 96 hours of travel, the test should have been taken at a UAE- or local government-approved facility.

How do I know if my ICA is green or red?

Residents can get a notice about their travel arrangements on the ICA website. A green notification informs travellers that they have “fulfilled the conditions to enter the nation” and should “continue with your travel processes.” A red message, on the other hand, indicates that the planned trip to the UAE may be problematic.

ICA Contact Details

ICA UAE Contact phone number: +971600522222, +97123128867, +97123128865

Mobile: +971501066099

Fax: +97125543883

Email: Operation@ica.gov.ae, smartservices.ica.gov.ae

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